← All roles

Customer Service Advisor - Energy (London)

Octopus Energy· Customer Operations
Apply on company site
Hybrid (London)£28.9k+Full-timePosted 5d ago

About the role

Customer Operations role in London focused on real conversations, problem-solving, and high-quality customer care in energy bills, meters and tariffs.

Responsibilities

  • Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
  • Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
  • End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
  • Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
  • Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile.
  • Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

Qualifications

  • Live for great customer service.
  • Ask questions and embrace change.
  • Have each other’s backs.
  • Care about the planet.
  • Spot problems and fix them.
  • Tackle tough calls head-on.
  • Look out for those who need it most.

Skills

Required:Customer serviceProblem solvingCommunication

Benefits

  • EV salary sacrifice - drive electric & save
  • Cycle-to-work scheme
  • Share options - own a little piece of the pie
  • Fully stocked kitchens - snacks = fuel = happiness
  • Weekly ‘Family Dinner’ catch-ups
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Octopus Energy

The UK's most awarded energy supplier

Cheaper, greener energy, heat pumps, solar panels, batteries and electric vehicles from Britain's most awarded energy supplier. One of Europe's largest investors in renewable energy. Switch today.

energyrenewable energysolar panelsbatterieselectric vehicles
Company profileWebsite

More open roles at Octopus Energy