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Implementation Specialist - Bilingual (Spanish) PST Timezone

Block· 20333 S&M - Sales - GSO
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Bay Area, CA$38.9k - $63.2kfull-timePosted 4d ago

About the role

Global Seller Onboarding Specialists manage the final stages of the sales funnel for US merchants, guiding discovery and onboarding, ensuring effective setup and training, and supporting Square’s international expansion. This is a customer-facing, partly remote role with some onsite merchant interactions.

Responsibilities

  • Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
  • Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes.
  • Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.
  • Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject-matter expert.
  • Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.
  • Create and maintain engaging training materials for both internal teams and external partners.
  • Execute accurate data entry and migration tasks for select sellers as part of the onboarding process
  • Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation.
  • Occasional onsite merchant work, including training and hardware install.
  • Data Entry: configure customer account, optimise menu setup, and other data entry tasks involved in getting a merchant onboard.

Qualifications

  • BA/BS degree
  • 4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success
  • Proven track record of delivering multiple complex projects in the technology industry
  • Previous Project Management experience
  • An ability to learn quickly as new products and organisational changes are released
  • Experience in the POS, Payments or Tech industries is a plus
  • Experience in hardware installation and network configuration is a plus
  • Must be located in PST/MST time zone
  • Must be bilingual in English and Spanish

Skills

Required:Project ManagementStakeholder ManagementTraining and EnablementData Entry and Migration

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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