Senior Benefits Account Manager
Hybrid (San Francisco, CA), Hybrid (New York, NY), Hybrid (Portland, OR), Remote$121.7k - $152.1kFull-timePosted 4d ago
About the role
Senior Benefits Account Manager at Mercury (Central) focused on guiding benefits design, managing enrollment, and ensuring accurate, compliant benefits administration for SMBs/startups across multiple states. Remote-friendly within the United States.
Responsibilities
- Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
- Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
- Keep our systems current with the right health insurance information so nothing downstream breaks
- Communicate proactively with customers to resolve issues before they become problems
- Build and refine the internal processes that ensure no enrollment ever gets missed
- Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
- Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal
Qualifications
- An active Life & Health broker license. This is required to be considered for this role
- Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
- Exceptional detail orientation to help you build resilient systems and processes
- Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
- Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
- Be in the top 5% of your peers, and the people who've worked with you would agree
Skills
Required:Life & Health insurance brokerageBenefits design and enrollmentCustomer empathy and communicationProcess design and operational excellence
Nice to have:Regulatory and compliance awareness
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Mercury
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