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Solutions Strategy & Operations Manager

Cursor· SpaceXSI / Solutions Strategy & Operations
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Hybrid (Not specified)full-timePosted 4d ago

About the role

Hiring a Solutions Strategy & Operations Manager to build the operating system for our Customer Success and Solutions teams, starting as a generalist and growing to own a specific business unit. Focused on metrics, cadences, playbooks, and scalable processes to drive revenue growth and customer value.

Responsibilities

  • Establish key metrics and compensation models
  • Evaluate performance of the business, drivers and trends, and guide targeted action plans
  • Build, refine and optimize headcount and capacity models to ensure we make the right investments
  • Build, refine and optimize segmentation and coverage modeling to ensure we deliver the right service model that ultimately leads to revenue growth
  • Build and operationalize frameworks such as health signals, customer maturity models and corresponding playbooks that drive usage and growth
  • Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization
  • Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making
  • Serve as a trusted advisor to the leadership team; think big picture and also lean in to get things done iteratively
  • Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve together
  • Incorporate a global mindset into work, taking into account local nuances and input and ensuring global plans stick regionally

Qualifications

  • Experience in Sales or Customer Strategy and Operations
  • Experience with pre-sales (e.g. sales engineering), direct sales and technical services teams
  • Builder mindset - comfortable building from the ground-up and iterating
  • Strong analytical and modeling skillset
  • Strong operations mindset with focus on capacity modeling, staffing, planning and process
  • Excellent stakeholder management skills across levels and audiences
  • Strong project management skills with clear actionable plans and team alignment

Skills

Required:Key metrics and compensation modelingPerformance analysis and action planningHeadcount and capacity modelingSegmentation and coverage modelingHealth signals and maturity modelsDashboards and KPI visibilityLeadership cadence and decision supportCross-functional collaboration
Last updated Oct 22, 2026. Interested? Apply on the company site.
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