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Learning Technology Specialist

Datadog· People Technology
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New York, NY$101k - $135kFull-timePosted 5d ago

About the role

The Learning Technology Specialist manages and supports Datadog’s learning ecosystem, ensuring platform stability, optimizing LMS operations, and delivering technical solutions that enable employee and partner learning and growth in a hybrid work environment.

Responsibilities

  • Provide Tier 2 and Tier 3 support for complex LMS and learning technology issues, investigating root causes, coordinating resolutions, and documenting outcomes.
  • Maintain the vendor issue log and coordinate incidents across multiple internal and external stakeholders by gathering technical evidence, submitting clear issue reports, tracking progress, testing fixes, and communicating updates.
  • Participate in platform upgrades, release testing, and continuous-improvement initiatives, creating and maintaining related process and technical documentation, testing plans, release notes, and knowledge resources.
  • Contribute to the adoption of automation and AI capabilities within the learning technology ecosystem.
  • Support the administration and optimization of the LMS, including configurations, permissions, enrollments, learning content, reporting, and data quality.
  • Coordinate reviews of the learning technology stack and support integrations between the LMS and systems such as HRIS, identity management, content providers, reporting platforms, and other learning tools.

Qualifications

  • 3+ years of experience administering or supporting learning technology, HR technology, business systems, or a comparable SaaS platform (Docebo strongly preferred).
  • Bachelor’s degree in business management, information systems, computer science, or related field, or equivalent practical experience.
  • Familiarity with system integrations, APIs, data flows, authentication, and provisioning concepts such as SSO.
  • Knowledge of digital-learning and authoring tools (e.g., Articulate 360) and learning content standards (SCORM).
  • Structured problem-solver with ability to investigate technical issues, identify root causes, and coordinate solutions across internal teams and external vendors.
  • Process-oriented, able to produce clear and maintainable documentation, and to coordinate work across multiple stakeholders, priorities, and timelines.

Skills

Required:LMS administrationSystem integrationsArticulate 360Documentation
Nice to have:DoceboSCORM

Benefits

  • Generous and competitive benefits package
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture
Last updated Oct 22, 2026. Interested? Apply on the company site.

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