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Senior Sustainment Engineer

Mytra· Customer Operations
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Hybrid (Brisbane, CA), Hybrid (Remote (United States))$115k - $130kFull-timePosted 4d ago

About the role

Senior Sustainment Engineer overseeing technical escalation, RCA/CAPA, and sustainment readiness for a growing installed base of live, production sites, bridging field feedback to Engineering and Manufacturing.

Responsibilities

  • Own technical escalation for complex field issues, leading root cause analysis (RCA) and corrective/preventive action (CAPA)
  • Translate field performance data and RCA findings into engineering feedback & change requests (ECRs) and design-for-reliability / design-for-supportability recommendations
  • Track and report on sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) across assigned site(s)
  • Own technical handoff from Deployment into hypercare, ensuring closeout artifacts and open-issue trackers are complete before steady-state support
  • Build and maintain technical support guides, troubleshooting manuals, and standardized playbooks
  • Direct spare parts planning, service kit deployment, and CMMS/PLM usage for site(s); supervise external contractors
  • Mentor Sustainment Engineers and field technicians
  • Escalate issues with context and drive resolution with Engineering, Product, and the customer

Qualifications

  • Must-have: 4+ years of progressive experience in field service, reliability engineering, customer support engineering, or sustainment/maintenance engineering roles, ideally with robotics, industrial automation, or complex electromechanical systems
  • Hands-on electromechanical troubleshooting experience: wiring, connectors, sensors, actuators, and diagnosing issues around partially energized systems
  • RCA/CAPA experience and comfort owning a technical issue from first report through resolution
  • Working knowledge of reliability and sustainment metrics (MTBF, MTTR, uptime)
  • Familiarity with CMMS/PLM systems for tracking parts inventory and maintenance work orders (Netsuite preferred)
  • Clear cross-functional communication; comfortable escalating and mentoring
  • Safety discipline in live, powered industrial environments
  • Ability to read electrical schematics and mechanical drawings

Skills

Required:Field service and sustainmentRoot cause analysis (RCA)Design-for-reliability / design-for-supportabilityCMMS/PLM systems (Netsuite preferred)Electrical schematics & mechanical drawingsCommunication and mentoring

Benefits

  • Competitive compensation and equity grants
  • Fully subsidized health coverage (medical, dental, vision) for employees and dependents
  • 401(k) plans and employer-subsidized life insurance
  • Fully subsidized lunch and snacks at HQ
  • Generous PTO and company-paid holidays
  • Voluntary pet insurance, Voluntary Life Insurance, Accident, Critical Illness, and Hospital Indemnity
  • Fully subsidized tax advisory services and education related to equity
  • Commuter benefits up to $150/month
  • Onsite gym and showers at headquarters
  • Lively office and lab space for iterative design, build, and test
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Mytra

Supercharged Industrial Productivity with Bots, Software, and Cells

Mytra radically simplifies the most common task in industry, moving and storing material with just three components.

AI OptimizedApplicationsCase PickCross DockDock BufferInfinite PathwaysInterfaceOutdoors
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