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Strategy & Operations Manager

Twilio· Carrier Relations/Carrier Ops
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Hybrid (Remote - US)$128.6k - $170kFull-timePosted 3d ago

About the role

Twilio seeks a Strategy & Operations Manager to drive growth and unlock new customer use cases within the Strategic Growth team of the Industry Relations & Strategic Growth organization. The role involves executive-level problem solving, cross-functional leadership, data-driven modeling, and strategic project ownership with interactions at senior levels.

Responsibilities

  • Strategic Decision-Making: Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
  • Cross-Functional Leadership: Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals.
  • End-to-End Ownership: Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience.
  • Executive Communication: Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
  • Data-Driven Modeling: Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
  • Domain Expert: Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.

Qualifications

  • 4-6 years of experience in strategy, operations, management consulting, product, or growth roles.
  • Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making.
  • Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance across individual contributors to VP levels.
  • Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
  • Strong proficiency in data analysis and visualization e.g., SQL, Looker, Tableau, Coefficient, Airtable.
  • Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Skills

Required:Strategic thinkingExecutive communicationCross-functional collaborationData analysis & modeling

Benefits

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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