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Product Solutions Engineer, gTech Ads Customer Experience, LCS Japan (Japanese, English)

Google· GTech
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Tokyo, Japanfull-timePosted 3d ago

About the role

Product Solutions Engineer role within gTech Ads Customer Experience for LCS Japan, focusing on troubleshooting, product expertise, and cross-functional collaboration to support advertisers and partners.

Responsibilities

  • Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from sales teams and Google's advertisers, agencies and partners.
  • Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
  • Analyze data and insights to identify systemic improvement opportunities; own and execute projects to lead improvements in product, technology, operational process and customer awareness.
  • Engage with Google advertisers, product, engineering, and sales teams, agencies, and partners to build strong relationships and foster collaborative problem-solving.
  • Act as a primary point of contact for product-related inquiries, demonstrating a deep understanding of product functionalities and best practices.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 5 years of experience with 2 or more of: web tech, data/big data, systems admin, machine learning, networking, Kubernetes, Oracle, SAP.
  • Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
  • Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.

Skills

Required:Customer-facing technical troubleshootingProduct expertiseCross-functional collaborationCoding/read code
Nice to have:Data analysis
Last updated Oct 23, 2026. Interested? Apply on the company site.

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