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Senior Technical Solutions Consultant, CCaaS, Applied AI

Google· Google Cloud Applied AI (AAI)
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Kirkland, WA; Sunnyvale, CA, Remote$152k - $221kFull-timePosted 3d ago

About the role

Applied AI Technical Solutions Consultant specializing in CCaaS, focusing on telephony and contact center integrations within Google Cloud's Gemini Enterprise offerings. Responsible for pre-sales architecture, prototyping, post-sales deployment, and ongoing technical support across enterprise CCaaS environments.

Responsibilities

  • Lead pre-sales technical engagements, architectural discovery, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations.
  • Build rapid prototypes and proof-of-concepts (POCs) to pilot private preview agentic AI and voice capabilities with strategic customers and early-access partners.
  • Own post-sales technical deployment and integration, including SIP trunking, SBC configuration, carrier onboarding, and end-to-end telephony routing.
  • Deliver technical presentations, whiteboard sessions, solution demonstrations, and technical responses for RFIs and RFPs highlighting Google Cloud Applied AI and CCaaS value propositions.
  • Collaborate closely with Product Management and Engineering to identify telephony and platform gaps, advocate for feature improvements, and co-design fixes based on field learnings.

Qualifications

  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 5 years of experience in solution developing and 3 years of experience in stakeholder management, professional services, or technical consulting.
  • Experience with IP telephony, VoIP protocols (SIP, RTP, WebRTC), PSTN, Session Border Controllers (SBCs), and CPaaS platforms.
  • Experience designing, building, and deploying conversational voice and chat solutions (voicebots, IVR, virtual agents).
  • Experience writing code in Python for prototyping, API integration, and automation.

Skills

Required:Pre-sales technical engagementsPrototype development (POCs)Post-sales deployment and integrationTechnical presentations and DemosCollaboration with Product/Engineering

Benefits

  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days vacation per year
  • Sick Time: 40 hours/year (Seattle 69 hours/year)
  • Maternity Leave: 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Last updated Oct 23, 2026. Interested? Apply on the company site.

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