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Social Intelligence Manager, Brand Social

Google· Brand Social
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Hybrid (San Francisco, CA; New York, NY)$171k - $247kFull-timePosted 3d ago

About the role

In-house social anthropologist and leader of the global 24/7 social listening program, transforming community insights into actionable direction for marketing, creative, and product teams while driving AI/automation enhancements and cross-functional collaboration.

Responsibilities

  • Lead day-to-day operations of the global 24/7 social listening program, direct agencies and vendors, manage budgets and Statement of Works (SOWs), and align resources with research priorities.
  • Set research priorities, triangulate listening, performance, platform research, and community observation to investigate emerging behaviors, tensions, and recurring needs, translating findings into guidance with marketing and product partners.
  • Partner with internal leads on our AI and automation roadmap with internal and external partners; improve listening systems, efficiency, and research quality.
  • Build processes to identify and triage cultural trends, positive engagement opportunities, and brand safety issues; coordinate timely information, responses, and escalation with cross-functional teams.
  • Analyze large, complex social datasets, solve non-routine analytics problems, and own executive reporting; translate longitudinal insights into owned-channel strategy, programming, creative briefs, and engagement recommendations.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 9 years of experience in growth, performance, direct response, social, digital, cloud, and events marketing.
  • Experience working cross-functionally with various stakeholders and teams.

Skills

Required:Social listening and data analysisCross-functional collaborationLeadership and program management

Benefits

  • Learn more about benefits at Google (linked)
Last updated Oct 23, 2026. Interested? Apply on the company site.

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