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Technical Solutions Development Manager, Data Analytics, Google Cloud Support

Google· Google Cloud Support
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Waterloo, ON, CanadaCA$174k - CA$178kFull-timePosted 3d ago

About the role

Lead a team delivering technical solutions support for data analytics within Google Cloud Support, owning outcomes, guiding incident resolution, and driving product reliability and customer experience.

Responsibilities

  • Lead a team of individuals, meeting regularly to discuss performance, development, and provide feedback and coaching, and set and communicate individual and team priorities.
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
  • Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and build tools for faster diagnosis.
  • Act as a consultant and subject matter expert for stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
  • Experience with Linux/Unix or a related operating system (e.g., Kernel to Shell, file systems, client-server protocols, etc.).

Skills

Required:Technical leadershipCustomer issue diagnosis and troubleshootingTooling for diagnosticsCommunication with stakeholders

Benefits

  • Learn more about benefits at Google
Last updated Oct 23, 2026. Interested? Apply on the company site.

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