UX Research Manager, Customer Engagement, Google Ads
Hybrid (Hyderabad, Telangana, India)Posted 3d ago
About the role
UX Research Manager leading Cases Platform research for Google Ads in Hyderabad, focusing on AI-assisted support workflows and collaboration with cross-functional teams to reduce workflow complexity and cognitive load.
Responsibilities
- Manage, mentor, and foster the professional growth of a multi-disciplinary team of UX researchers.
- Define and drive the multi-year user research roadmap for Cases Platform, aligning studies with product and engineering planning cycles.
- Partner with Product Management, Engineering, and UX Design leadership to shape the strategic direction of AI-assisted support workflows.
- Oversee end-to-end research programs combining exploratory user interviews, usability testing, survey metrics, and behavioral log analysis.
- Translate user behavioral findings into clear product requirements, usability frameworks, and executive share-outs to inform strategic decisions.
Qualifications
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in an applied research setting, or similar.
- 3 years of experience leading design projects and managing people or teams.
Skills
Required:UX researchResearch roadmap developmentCross-functional collaboration
Last updated Oct 23, 2026. Interested? Apply on the company site.
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