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Googler Experience Operations Specialist, People Experience (Fixed-Term Contract)

Google
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BengaluruFixed-Term ContractPosted 3d ago

About the role

Googler Experience Operations Specialist as part of the Googler Experience Operations (GXO) team, delivering global HR operations support and driving service delivery improvements to enhance the Googler experience across moments that matter.

Responsibilities

  • Deliver above and beyond operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations to an exceptional standard.
  • Resolve and prioritize complex or sensitive user issues through consultation with vendors and deep collaboration with global and regional process owners.
  • Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.
  • Represent the user, surfacing relevant user feedback to process owners. Collaborate on initiatives to address user needs, including consulting on content, process and policy improvements.
  • Develop deep expertise in the systems supporting HR operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.

Qualifications

  • - Bachelor’s degree or equivalent practical experience.
  • - 5 years of experience in HR, operations, process improvement, or a relevant field.
  • - 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
  • - 5 years of experience building relationships with stakeholders or clients.

Skills

Required:Bachelor’s degree or equivalent practical experienceHR operations and process improvementStakeholder managementIssue resolution and troubleshooting
Last updated Oct 23, 2026. Interested? Apply on the company site.

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