← All roles

Social Support Lead, Trust and Safety Compute

Google· Trust and Safety Compute
Apply on company site
Hybrid (Kirkland, WA; Austin, TX)$141k - $205kFull-timePosted 3d ago

About the role

Lead the operationalization of proactive social support across external community platforms and forums, scale community support workflows, and integrate qualitative feedback into the trust and safety strategy for Google’s developer and partner ecosystem.

Responsibilities

  • Lead operationalization of community channels, managing technical configurations, and architecting analytics infrastructure to transform social data into visual intelligence for cross-functional reporting.
  • Manage monitoring workflows to resolve developer issues and proactively identify reputational risks across platforms, even where official handles are not mentioned.
  • Drive the adoption of automation and AI tools through cross-functional partnerships to enhance response capacity and solve critical developer pain points.
  • Coordinate vendor teams by providing SME guidance and quality audits while mentoring agents on empathetic, human-centered response strategies.
  • Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in operations, Trust & Safety, policy, program management or related fields.
  • 3 years of experience in social media monitoring/support, incident management, policy, crisis communications, or business strategy.
  • 3 years of experience overseeing vendor-led operational workflows and driving process improvements with an AI first approach.

Skills

Required:Operations leadershipSocial media monitoringVendor management

Benefits

  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year (accruing)
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Google

Google Search homepage

llmtext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at Google