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Product Support Manager, Users and Product, Google Play

Google
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Hybrid (Boulder, CO; Atlanta, GA; San Francisco, CA; Sunnyvale, CA)$114k - $163k + bonusFull-timePosted 3d ago

About the role

Product Support Manager role within gTech (Users and Products) focusing on Play support experience, scalability, and cross-functional collaboration to improve Google Play user support and product experiences.

Responsibilities

  • Develop and evolve the user support experience strategy for Play by developing a deep understanding of the product and markets.
  • Lead initiatives to drive scale and efficiency across support operations and deliver a support experience through automation and self-service flows.
  • Review user feedback, and provide meaningful insights to product teams to make Google products better for market users.
  • Understand and deliver all aspects of customer support. Continually strive to make product support cutting edge so that customer service becomes a differentiator for Google.
  • Leverage internal tools, logs, and data to identify, troubleshoot, and resolve issues and identify scalable solutions through tool or process improvements.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a technical project management or a customer-facing role.
  • Experience with process improvement.

Skills

Required:Technical project managementProcess improvement
Last updated Oct 23, 2026. Interested? Apply on the company site.

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