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WeCom Community and Growth Operations Specialist, SMB Growth (Fixed-Term Contract)

Google
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Hybrid (Beijing, China; Shanghai, China)fixed-term contractPosted 3d ago

About the role

WeCom Community and Growth Operations Specialist for SMB Growth China to build a scalable WeCom community and private-domain ecosystem, acting as Architect, Workflow Builder, and Enabler on a 12-month fixed-term mission.

Responsibilities

  • Design the WeCom community operational framework across SMB Growth programs, defining user segmentation, content matrices, and automated SOP workflows.
  • Manage external tool providers (WeCom, WeiLing) to maintain SCRM infrastructure reliability, compliance, and feature rollouts.
  • Pilot end-to-end workflows from lead capture to campaign activation and handoff, codifying winning tactics into scalable Playbooks and SOPs.
  • Train internal and frontline vendor teams through bootcamps and coaching to run independent community operations and drive sales-marketing alignment.
  • Establish dashboards to measure full-funnel engagement and business impact, optimizing bottlenecks to transition operations smoothly to BAU teams.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in operations or business management, and vendor management.
  • 5 years of experience using analytics or applying project management tools to address business issues.

Skills

Required:Operations managementAnalytics / project management tools
Last updated Oct 23, 2026. Interested? Apply on the company site.

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