Strategic Communications and Risk Manager
Hybrid (San Bruno, CA; Los Angeles, CA)$111k - $159kFull-timePosted 3d ago
About the role
YouTube’s Scaled Comms and Escalation team handles 24/7 engagement, managing public conversations and sensitive user interactions, protecting brand reputation and user safety through escalation management and external communications.
Responsibilities
- Manage social alerts and escalations, working with PR, Trust and Safety, Product, and Engineering to craft external communications and resolve issues.
- Lead sensitive escalations by investigating and developing communication strategies to mitigate security and brand risks, completing post-incident reviews, and authoring Root-Cause Analysis documents to identify systemic issues.
- Triage and respond to incidents, adhering to SLAs for external social communications and internal executive communications.
- Drive continuous improvement by identifying opportunities for enhancing user experience, external communications, and internal escalation protocols.
- Act as a subject matter expert on YouTube, Creator, and Industry social media conversations.
Qualifications
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a relevant field such as escalation management, crisis response, risk mitigation, or public (social) communications.
Skills
Required:Escalation managementCopywritingIncident response
Benefits
- Learn more about benefits at Google (link provided in job description).
Last updated Oct 23, 2026. Interested? Apply on the company site.
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