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Content Innovation and Operations Program Manager

Google· gTech Users and Products (gUP)
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Boulder, CO, USA$136k - $196kFull-timePosted 3d ago

About the role

Program Manager focusing on managing and executing designated areas of operational programs, driving team-level improvements to business processes and operations, and partnering cross-functionally to achieve strategic goals across Google's support and knowledge ecosystems.

Responsibilities

  • Own designated areas of a program, managing one large or several small-to-mid-sized projects from inception to completion to ensure they stay on track and meet strategic goals.
  • Drive team-level improvements to business processes, workflows, and overall support operations.
  • Identify business needs, use cases, and key metrics to focus program priorities and develop robust, workflow-based solutions.
  • Generate ideas required to solve highly ambiguous problems, taking full ownership of resulting solutions and enabling AI-readiness across support knowledge ecosystems.
  • Partner cross-functionally to align project scopes, define decision principles, proactively resolve roadblocks, and establish metrics tracking frameworks aligned with team OKRs.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in a program management or stakeholder-facing role supporting operations.
  • 7 years of experience analyzing data and generating business insights.
  • Experience working with teams in content strategy, knowledge management, knowledge design, or related project or program management.

Skills

Required:Program managementData analysis

Benefits

  • US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits
Last updated Oct 23, 2026. Interested? Apply on the company site.

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