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Customer Solutions Engineer Manager, Compute, Google Cloud

Google
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Dublin€144k - €147kFull-timePosted 3d ago

About the role

Role leading a team of Solutions Engineers focusing on AI Infrastructure, with 24x7 support to enable customers to deploy AI/ML workloads; emphasizes handling escalations, working with product/engineering, and driving customer success.

Responsibilities

  • Lead a team of Support Engineers who deliver technical support across our AI Infrastructure products, focusing on managing customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
  • Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their long term success.
  • Develop the vision, goals, priorities and work alongside the team to accomplish them. Ensure high-quality customer experience and ongoing technical skill development.
  • Partner with product management and engineering to translate customer needs into a better overall product. Recognize trends in customer feedback and escalate issues within Google.
  • Be available for non-standard work hours or shifts which may include weekends as needed.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 8 years of experience in support engineering, software development, professional services, product operations management, or other relevant areas.
  • 2 years of experience managing a technical team in a cloud computing environment or customer-facing role.
  • Experience with hardware and software support, and AI/ML data center deployments and architectural configurations.
  • Experience reading, reviewing, and writing code in one or more general purpose programming languages (e.g., C++, Java, Python, Go, etc.).

Skills

Required:Leadership and people managementTechnical troubleshooting of AI/ML infrastructureCustomer escalations and incident management

Benefits

  • Learn more about benefits at Google (link provided in job description).
Last updated Oct 23, 2026. Interested? Apply on the company site.

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