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Trust and Safety Program Manager

Polymarket· Legal
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New York$165k - $190kFull-timePosted yesterday

About the role

Program manager role focusing on end-to-end Trust & Safety initiatives for Polymarket US (regulated by CFTC) and the Polymarket DeFi platform. Owns launch readiness, regulatory controls, user protections, incident response, vendor management, and metrics reporting.

Responsibilities

  • Own launch readiness for new products, markets and jurisdictions on the exchange and on DeFi: tier every launch, run the go or no-go, and secure written sign-off from Legal, Compliance and Trust & Safety before each major launch
  • Turn regulatory obligations and commitments into controls, procedures and evidence, and keep the record ready for any regulator inquiry or exam
  • Bring risk review and user protection requirements into each launch from the first spec, including what the launch can and cannot claim publicly
  • Launch and monitor user protections such as self-exclusion, deposit limits, behavioral monitoring and trusted-contact tools, and drive them from scoping to adoption
  • Run DeFi restriction programs, including self-certification and close-only, from flag to enforcement
  • Lead the program side of Trust & Safety incidents, and build and drill the crisis playbook with Compliance, Customer Experience, Legal and Communications
  • Take partners and vendors from pilot to contract, with a success measure agreed before each pilot starts
  • Own the metrics and the cadence: quarterly goals, the weekly Trust & Safety update and business reviews
  • Build and run Trust & Safety's intake process for partner teams

Qualifications

  • 6+ years in program or technical program management, including 3+ in trust and safety, risk, integrity, responsible gaming, fraud or compliance at a regulated platform
  • Experience running a launch risk-review process that product teams used (and know launches it stopped or changed)
  • Led or run the program side of a live incident with user harm or regulatory exposure
  • Prepared evidence for regulator, auditor or exam and turned regulatory obligation into a control or procedure
  • Built a program at a company that had none
  • Taken a vendor or partner from pilot to contract
  • Able to pull and reconcile data (SQL or equivalent)
  • Writes short, dated decision documents with an owner on every line
  • Comfortable as the only program person in the function
  • Plus: CFTC, NFA or exchange experience
  • Plus: Responsible gaming programs or player protection
  • Plus: Crypto, DeFi or onchain compliance

Skills

Required:Program managementRegulatory risk managementLaunch readiness and go/no-go processesIncident managementData analysis (SQL or equivalent)

Benefits

  • Competitive salary & equity
  • Unlimited PTO
  • Full Health, Vision, & Dental coverage
  • 401k match
  • Hardware setup: new MacBook Pro, big display, & accessories
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Polymarket

Polymarket | The World's Largest Prediction Market™

Polymarket is the world's largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics.

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