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Cloud Readiness Architect - Consumer Goods Cloud

Salesforce· Customer Success
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Hybrid (Illinois - Chicago), Illinois - Chicago, New York - New York, Hybrid (Texas - Austin Metro), Hybrid (California - San Francisco Metro), Remote, Hybrid (Texas - Dallas Metro), Texas - Dallas, California - San Francisco$150.1k - $227kFull timePosted 2d ago

About the role

Readiness Architect within the Cloud Success Readiness team, responsible for deep product knowledge of Salesforce Industries Cloud, aligning with Technology & Product and Customer Success teams to improve adoption, product quality, and readiness for scale across customer engagements.

Responsibilities

  • Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and in-market/new products.
  • Act as an early adopter for new product introductions, feature releases, large-scale migrations, or product retirements.
  • Practice continuous learning through first-hand product experimentation and participation in product-driven betas and pilots.
  • Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with Technology & Product.
  • Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
  • Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
  • Develop product requirements and deliver them to Product Leadership for roadmap consideration.
  • Document best practices and learnings to deliver readiness for scale.
  • Deliver knowledge capital and architectural guidance to Cloud Success teams (Success Architects, Success Guides, Support Engineers, Account Success stakeholders).
  • Collaborate with Cloud Success team to create a holistic strategic approach supporting product strategy and customer success.
  • Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
  • Participate in efforts to improve overall customer health for the product.
  • Share best practices with other Readiness Success Architects to continuously improve the operating model.

Qualifications

  • 9+ years experience in Customer Success or Product Management in the SaaS industry.
  • Hands-on experience with Salesforce products, including deep understanding of current product suite and capabilities; knowledge of competitor products is a plus.
  • Track record of collaboration within a team of subject matter experts delivering against strategic initiatives.
  • Experience interacting with both technical and non-technical stakeholders across functions; ability to translate customer use cases to technical/functional requirements.
  • Experience developing enablement materials and delivering training to diverse audiences.
  • Enablement, consulting, or Salesforce product experience a plus.

Skills

Required:Executive CommunicationPrioritization AgilityDrive for ResultsCritical & Strategic ThinkingSubject Matter ExpertiseContent & Training DevelopmentCross-Functional Alignment

Benefits

  • Time off programs
  • Medical, dental, vision
  • Mental health support
  • Paid parental leave
  • Life and disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Details available at Salesforce benefits site
Last updated Oct 25, 2026. Interested? Apply on the company site.
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