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Customer Success Manager, Senior Manager (Manufacturing)

Salesforce· Customer Success
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Hybrid (Tokyo)Full timePosted 2d ago

About the role

Senior Customer Success Manager specialized in manufacturing, partnering with customers to accelerate business value and ROI from Salesforce investments. Reports to a leadership team and engages executive sponsors to drive adoption across multiple Clouds and LoB domains.

Responsibilities

  • Leverage Customer Success Methodology to understand customer goals, assess capabilities, and provide recommendations to accelerate business and technology objectives
  • Develop understanding of the customer's Salesforce implementation and evangelize Salesforce capabilities across all Clouds
  • Guide customers on org strategy, governance, and change management best practices
  • Demonstrate hands-on Salesforce product knowledge by applying platform features to business priorities and roadmap
  • Proactively identify risks to achieving business goals and work with the account team to create risk mitigation plans
  • Produce and execute a comprehensive adoption path including current state, target future state with timeline, and enablement plan
  • Deliver business value and innovation by understanding key business challenges and growth potential
  • Build and foster executive-level relationships with IT and business leaders, sponsors and decision makers
  • Collaborate with the account team and Salesforce executives to network within accounts from executive level down
  • Recommend additional Salesforce services and advisory experts when needed
  • Proactively communicate product changes, degradations, outages, end of life, and other updates
  • Fluency in Japanese (reading, writing, listening)

Qualifications

  • 7–10 years of manufacturing industry expertise (preferred)
  • In-depth knowledge of one or more LoB, cloud, or industry area
  • Strong consulting skills with a track record as a Trusted Advisor
  • Ability to engage C-level stakeholders and handle difficult discussions
  • Strong knowledge of Salesforce product and platform capabilities
  • Ability to articulate governance value to business and IT executives
  • Understanding of enterprise architecture principles (preferred)
  • Ability to quickly grasp and explain technology and business concepts
  • Japanese language fluency (required)

Skills

Required:Customer Success MethodologyStakeholder ManagementGovernance and Change ManagementSalesforce KnowledgeRisk ManagementExecutive CommunicationJapanese Language

Benefits

  • Not disclosed in description
Last updated Oct 25, 2026. Interested? Apply on the company site.
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