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Sr. Recon Specialist, BXT, Benefits Ops/Services, Benefits Experience and Technology Service Excellence

Amazon· Human Resources
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Hyderabad, IndiaFull-timePosted yesterday

About the role

Senior Reconciliation Specialist leading complex cross-country reconciliation and audit activities within the GBR team of Benefits Experience and Technology Service Excellence (BXT-SE); focuses on data integrity, process improvements, and cross-functional stakeholder collaboration in a global benefits/payroll context.

Responsibilities

  • Team Oversight & Quality Assurance: Review overall reconciliation team deliverables; conduct four-eye check audits; allocate work assignments; monitor performance and mentor team members
  • Metrics, Analysis & Problem Resolution: Own accuracy/validation of team metrics; review consolidated metrics; analyze defect trends; identify long-term and short-term solutions
  • Stakeholder Management & Representation: Represent team in leadership forums; present findings and status updates; negotiate timelines with Benefits Managers, vendors, and technical teams; escalate issues
  • Automation & Process Improvement: Identify automation opportunities (including AI-enabled tooling); partner with technical teams on requirements, conduct UAT, and lead launch activities for new automations
  • Complex Reconciliation Leadership: Lead high-complexity country reconciliations; handle escalations; conduct deep-dive analyses; design reconciliation frameworks
  • Knowledge Management: Serve as subject matter expert; develop training materials; document process improvements and SOPs; share best practices

Qualifications

  • Experience in creating process improvements with automation and analysis
  • Bachelor's degree in business, finance, HR or a related field
  • 7+ years of experience in reconciliation, audit, payroll, benefits operations, or related data-driven operations function
  • Experience in a global benefits, payroll, or HR shared-services environment supporting multiple countries/regions
  • Demonstrated experience managing end-to-end reconciliation or audit processes across multiple stakeholders
  • Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data validation) and data analysis
  • Proven ability to work with large data sets, identify discrepancies, and perform root cause analysis
  • Experience working directly with internal and external stakeholders (vendors, partner teams, leadership)
  • Strong written and verbal communication skills, with the ability to present findings clearly to varied audiences
  • Demonstrated ability to work independently, manage competing priorities, and deliver with limited guidance
  • Experience designing or improving reconciliation frameworks, quality checkpoints, or audit mechanisms
  • Experience leading new process/country launches or managing high-complexity, high-visibility initiatives
  • Exposure to Vendor Invoicing Process

Skills

Required:ReconciliationAutomationData analysisStakeholder management

Benefits

  • Not explicitly listed in the description; standard Amazon employee benefits referenced in the posting body are implied but not enumerated in this text.
Last updated Oct 25, 2026. Interested? Apply on the company site.

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