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Enterprise Support Manager

Amazon· Enterprise Support
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Hybrid (Taiwan/Japan)Full-timePosted yesterday

About the role

AWS Support team seeking an Enterprise Support Manager to lead Technical Account Managers, manage customer relationships, and drive technical support excellence for external business customers in Taiwan, Japan, and Taiwan.

Responsibilities

  • Manage assigned Enterprise accounts and oversee support cases
  • Engage with key customers your team owns and understand the issues they face
  • Advocate for customer features and requirements within AWS (be their voice internally)
  • Participate in customer's meetings (onsite or via phone)
  • Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Partner with customers stakeholders engineers and other teams to determine which support activities move forward and in what priority order
  • Define metrics to measure team progress customer experience solution quality and operational excellence
  • Foster a diverse and inclusive working environment

Qualifications

  • 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
  • Bachelor's degree in Computer Science, Math, or a related field
  • Experience in technical team management
  • Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
  • Experience working with enterprise software companies

Skills

Required:Customer engagement with executivesTechnical leadership
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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