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Manager Operations, Fulfillment & Operations Management

Amazon· Fulfillment & Operations Management
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Cuautitlan IzcalliFull-timePosted yesterday

About the role

frontline Operations Manager to lead a team in the Outbound area of a high-volume Mexico City fulfillment center, supervising 30-80+ hourly associates, driving productivity, safety, quality, and continuous improvement.

Responsibilities

  • Safety & compliance: Own your team's safety culture. Conduct daily safety walks, ensure all associates follow personal protective equipment and ergonomic standards, and address hazards immediately. Lead initiatives to reduce product damage and shipping defects.
  • Shift management: Plan and assign work across your team to meet daily volume targets and shipping deadlines. Monitor real-time performance dashboards, adjust staffing levels, and reallocate resources to close productivity gaps during your shift.
  • Quality assurance: Audit packing accuracy, labeling compliance, and truck-loading standards. When defects arise, identify root cause and implement corrective actions on the same shift.
  • People leadership: Supervise, coach, and develop a team of hourly warehouse associates. Manage attendance, schedules, and timesheets. Conduct regular one-on-one conversations focused on strengths, development goals, and career growth.
  • Hiring & onboarding: Participate in recruiting and interviewing to build a high-performing team. Design onboarding plans that accelerate new hires' learning and integration.
  • Communication: Run daily pre-shift meetings to align the team on priorities and safety reminders. Write clear shift-handoff reports and present operational updates to senior leadership.
  • Process improvement: Identify opportunities to improve tools, workflows, and standard operating procedures. Participate in structured problem-solving events to eliminate waste and improve efficiency.
  • Cross-functional collaboration: Coordinate with receiving, inventory control, and transportation teams to ensure a smooth end-to-end order fulfillment flow.

Qualifications

  • 1+ years of employee and performance management experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  • Bachelor's degree or equivalent
  • Experience in English-language communication skills, both written and verbal

Skills

Required:Employee and performance managementShift planning and workforce managementSafety complianceQuality assurance

Benefits

  • Not specified in the description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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