IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon· Operations IT & Support Engineering / OTS Field IT
Ageo, Saitama, Japanfull-timePosted yesterday
About the role
IT Support Engineer role at Amazon fulfillment centers in Japan. Focus on operating and improving IT infrastructure within FCs, providing internal help desk support, and enabling new business implementations. Emphasis on ownership, innovation, collaboration, and DEI.
Responsibilities
- Provide internal help desk support
- Support and manage the IT infrastructure, systems, and client devices in Amazon fulfillment centers
- Provide project support for the introduction of new businesses
Qualifications
- IT Skills: experience troubleshooting server software/hardware and client devices (3 years)
- Basic knowledge of server and network infrastructure (2 years)
- Experience working in a Linux environment (1 year)
- Japanese language proficiency (JLPT N1 level or equivalent) or ability to read/write/understand Japanese contracts and manuals and communicate in meetings
- English language ability to communicate with overseas engineers (read manuals, chat, etc.)
Skills
Required:IT help desk troubleshootingServer/Network troubleshootingLinux experience
Benefits
- Training and OJT for new hires
- Mentor system and cross-site exchanges
- DEI initiatives and inclusive culture (disability accommodations available)
Last updated Oct 25, 2026. Interested? Apply on the company site.
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