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Senior Operations Manager

Amazon· Fulfillment & Operations Management
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USA, NJ, Somerset$135k - $182.7kFull-timePosted yesterday

About the role

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site, leading Ops and Area Managers, driving Lean initiatives, safety, quality, and customer experience across Inbound or Outbound operations within a Fulfillment Center.

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications

  • Work flexible hours as business demands, including overnight, weekends and holidays
  • Bachelor's degree or equivalent
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with performance metrics, process improvement and Lean techniques

Skills

Required:Lean methodologiesPerformance management

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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