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Data Center Technician, Data Center Operations

Amazon· Operations, IT, & Support Engineering
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Hybrid (Plain City, OH)$27.98/hr - $48.99/hrFull-timePosted yesterday

About the role

AWS Infrastructure Services designs, plans, delivers, and operates AWS global infrastructure. The role supports data centers and servers, storage, networking, power, and cooling to ensure high availability and reliability. The position involves hardware/network repair, installation, documentation, and incident response, with potential primary responder rotation and 24/7 operations.

Responsibilities

  • Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
  • Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
  • Performing on-call duties and participating in scheduled maintenance and change management activities
  • Contributing to documentation and process improvement initiatives based on your analysis of operational issues
  • Helping to train and onboard new team members

Qualifications

  • 1+ years of computer/server hardware troubleshooting or related IT experience
  • Work a flexible schedule including weekends, nights, and holidays
  • High School or equivalent diploma
  • Knowledge of network design, protocols and Layer 1/2 troubleshooting (preferred)
  • Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or equivalent experience (preferred)
  • Experience in a data center or other critical environment (preferred)
  • Experience managing work and priorities through a ticketing system (preferred)

Skills

Required:Server hardware troubleshootingNetwork troubleshootingOn-call / shift work
Nice to have:Documentation

Benefits

  • Starting pay: USA, OH, Plain City — 27.98 - 48.99 USD hourly
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching (benefits listed on hiring site)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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