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Channel Team Lead

Amazon· Operations, IT, & Support Engineering
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Tumkurfull-timePosted yesterday

About the role

Channel Team Lead for CTL-Quick Commerce Last Mile, GSF Prime Now. Leads operations at Delivery Centers/EDSP, manages Channel partners, drives performance, and mentors a multi-layer team to achieve delivery metrics and customer experience goals.

Responsibilities

  • Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
  • Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
  • Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
  • Work on the ground to enable network with new product launches and partner with the operations and other teams.
  • Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
  • Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
  • Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
  • Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
  • Enhance Engagement with accounts to improve business and increase retention.
  • Drive stores against goals (Volume, FTR and other key metrics).
  • Handling day to day operational escalations and be available to round the clock to manage the issues.
  • Internal/External Stake holder management.
  • Support station operations and/or customer deliveries.

Qualifications

  • Bachelor Degree / MBA.
  • Preferably from Sales/Telecom background
  • Advanced Excel and Communication skills
  • Operations/People Handling skills
  • Strong leadership capabilities and people management skills
  • Good communication skills
  • Strong Bias for great customer service
  • High Ownership
  • Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts.

Skills

Required:Leadership and people managementCommunicationCustomer service orientationAnalytical skillsMicrosoft Excel (advanced)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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