Process Lead, Alexa Shopping, Alexa Shopping
Amazon· Operations, IT, & Support Engineering
Chennaifull-timePosted yesterday
About the role
Process Lead role within Alexa Shopping Operations focused on end-to-end annotation tasks, process improvements, stakeholder liaison, and enabling RLHF-driven AI/LLM data workflows for Alexa Shopping.
Responsibilities
- Experience in managing process and operational escalations
- Driving data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
- Identify gaps in process areas and work with stakeholders to resolve them
- Serve as SME for the process and a referral point for peers and junior team members
- Support Ops manager in hiring, identifying high & low performers, and building cross-functional consensus on difficult issues
- Drive business/operational metrics through quantitative decision making and adoption of tools/resources
- Meet deadlines in fast-paced environment driven by complex software systems and processes
- Perform deep dives to propose automation-based process improvements
- Collaborate with other teams and SMEs to support launches of new processes and services
Qualifications
- Experience collaborating with cross-functional teams
- Fluent English (speak, write, read)
- Experience in fast-paced, rapidly changing operations environment
- Experience creating process improvements with automation and analysis or troubleshooting to streamline complex challenges
- Ability to analyze and interpret complex SOPs to ensure adherence
- Lead process improvement initiatives and develop actionable implementation plans
- Drive cross-functional optimization efforts that deliver measurable operational excellence
Skills
Required:Process improvementAutomation
Last updated Oct 25, 2026. Interested? Apply on the company site.
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