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Transportation Spc - Portuguese

Amazon· CENTRAL OPERATIONS
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RemoteFull-timePosted 2d ago

About the role

NOC-based Transportation Specialist role focused on Portuguese-speaking coordination and problem-solving within Amazon’s transportation network. Handles customer escalations, SOP updates, data-driven improvements, and cross-functional communication across internal and external stakeholders in a fast-growing environment.

Responsibilities

  • Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
  • Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
  • Strong analytical, mediation and problem resolution skills.
  • Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
  • Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
  • Strong understanding of process improvement technique
  • Key job responsibilities
  • Communication in PORTUGUESE & ENGLISH with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
  • Understand execution and daily production goals.
  • Review and update SOPs as required. At times assist with execution duties, training associates and verifying SOP compliance.
  • Handle incoming work requests within standard service level agreements (SLAs).
  • Provide direction utilizing independent judgment.
  • Conduct regular audits with associates for engagement and standard work adherence.
  • Assist in shift execution with shift managers.
  • Work a flexible schedule as business demands, including overnight, weekends and holidays.

Qualifications

  • Speak, write, and read fluently in Portuguese
  • Experience with Excel
  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Skills

Required:Portuguese language fluencyEnglish languageExcelSOP managementCommunication

Benefits

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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