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Support Engineer - German, Amazon Leo Enterprise Customer Support

Amazon· Operations, IT, & Support Engineering
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Dublin, Irelandfull-timePosted 2d ago

About the role

Support Engineer to join the SATCOM Technical Support team for Amazon Leo Enterprise, handling escalated satellite network issues with strong troubleshooting, documentation, and cross-functional collaboration. Fully onsite with rotating shifts including weekends and holidays; fluent in English and German.

Responsibilities

  • Handle escalated cases involving service degradation by analyzing performance data and system configurations to restore optimal service levels.
  • Develop and document technical solutions; contribute to knowledge base; provide advanced technical guidance to customers and internal teams.
  • Drive technical cases to resolution through methodical problem analysis and coordination with cross-functional teams.
  • Monitor tools to support complex problem resolution and customer satisfaction; participate in rotating shift schedules.

Qualifications

  • Fluent in German (speaking, reading, writing)
  • Experience in network and operating system support
  • Background in L3 NOC operations with emergency response and on-call support
  • Hands-on experience in network design, protocols and troubleshooting tools (TCP/IP, BGP, SD-WAN, MPLS, DNS, DHCP, HTTPS, tcpdump, traceroute, mtr, etc.)

Skills

Required:German language proficiencyNetwork troubleshootingL3 NOC operations
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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