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CS Communities Auditor (Portuguese fluent), Community Shopping Moderation

Amazon· Administrative Support
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RemoteNot specifiedPosted yesterday

About the role

Auditor role within Amazon's Community Shopping Moderation team, focusing on high-volume quality auditing of moderation decisions in Portuguese (and English). Responsible for identifying errors, providing data-driven insights, and supporting guideline development and training to maintain high-quality community experiences across multiple languages and marketplaces.

Responsibilities

  • Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines
  • Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses
  • Maintain consistently high personal audit accuracy and productivity against established targets
  • Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation
  • Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards
  • Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting
  • Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines
  • Serve as a QA resource for moderation representatives and management
  • Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams
  • Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials
  • Your day will center on auditing moderation decisions across multiple community skills and marketplaces, reviewing queued audit samples, and contributing to quality reporting
  • Participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews
  • Work closely with Team Manager and fellow auditors to maintain high-performance standards

Qualifications

  • Matric/Grade 12/NQF4 or equivalent or higher qualification(s)
  • Speak, write, and read fluently in English and Portuguese
  • Work schedule flexibility
  • Experience in compliance, audit or risk management (preferred)
  • Proficiency in additional languages beyond those required for the role (preferred)

Skills

Required:Portuguese and English fluencyQuality auditing of moderation decisions
Nice to have:Data-driven insights and root cause analysis

Benefits

  • Not specified in the description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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