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Support Engineer, WWOS Physical Security Innovation Solutions (PSIS)

Amazon· Investigation & Loss Prevention
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Nashville$71k - $124.2kFull-timePosted yesterday

About the role

Support Engineer to join Amazon Worldwide Physical Security Innovation Solutions, testing, qualifying, and integrating physical security hardware and software across Video Management Systems and Access Control platforms, with AI/ML analytics development and cross-functional collaboration to secure Amazon's global network.

Responsibilities

  • Test and qualify new and existing security devices against a variety of Video Management Systems (VMS), Access Control systems, and other third-party solutions, ensuring compatibility, integration, functionality, and quality standards are met.
  • Coordinate with vendors and internal teams to obtain the necessary equipment, software, and licensing needed for testing.
  • Build and test AI/ML-driven analytics and automation that extend the capabilities of physical security systems, validating accuracy before field deployment.
  • Provide technical guidance to internal teams and stakeholders as needed.
  • Help implement and integrate solutions with existing physical security systems and platforms.
  • Collaborate with cross-functional teams (e.g., Physical Security, OTI, Loss Prevention) to support organizational priorities.
  • Follow standard procedures for proper escalation of issues to the appropriate teams.
  • Create and maintain documentation (e.g., user guides, knowledge base articles) for hardware processes, procedures, and solutions.
  • Stay up to date with industry trends, emerging technologies, and security regulations in the physical security domain.

Qualifications

  • 3+ years of technical support, or 3+ years of software development experience
  • Experience scripting in modern program languages
  • Experience with AI/ML technologies
  • Experience troubleshooting and debugging technical systems, or experience troubleshooting and documenting findings
  • Experience effectively communicating complex concepts through written and verbal communication
  • Experience working on and delivering end to end projects independently

Skills

Required:Technical troubleshootingAI/ML technologiesScriptingCommunicationProject delivery

Benefits

  • health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parenal leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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