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Operations Manager

Amazon
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Gurugram, IndiaPosted yesterday

About the role

Operations Managers are responsible for budgetary, people development and operations objectives for one functional area of a Fulfillment Center, including inbound, outbound, or change ops, with leadership over Area Managers and coaching of the operations team.

Responsibilities

  • Ensure a safe work environment for all associates and team
  • Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations
  • Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
  • Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
  • Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
  • Ensure BM rates and OP2 throughput deliverables
  • Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices
  • Proactively identify and lead process improvement initiatives
  • Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required
  • Lead ART events from capacity planning perspective and prepare Man, Material, and Machine
  • Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
  • Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards
  • Manage People and team development
  • Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems
  • Create leaders and talent pipeline. Good stakeholder management and project management skills
  • Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Qualifications

  • Bachelor's degree or equivalent
  • 3+ years of Amazon (blue badge/FTE) experience
  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • 1+ years of performance metrics, process improvement or lean techniques experience

Skills

Required:People managementBudgeting and forecastingSafety and quality managementCross-functional collaboration
Nice to have:Process improvement / leanERP systems (Amazon ERP)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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