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Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon· Corporate Operations
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BengaluruFull-timePosted yesterday

About the role

Amazon is seeking a Manager for Operations as a Service (OaaS) within GSRC to lead cross-geography programs, own business metrics, drive process improvements, and scale automation and standardization across teams in North America Supply Chain.

Responsibilities

  • Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.
  • Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.
  • Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.
  • Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.
  • Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.
  • SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.
  • Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.
  • Hiring: Participate in internal and external hiring to build team capability.
  • Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.
  • Flexibility to work in 24x7 shift and rotational weekly off.

Qualifications

  • Experience in team management
  • Education: Graduate in any discipline
  • People & Stakeholder Management: 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes
  • Functional Ownership: 2+ years of independently managing a function or process
  • Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.

Skills

Required:Team leadershipStakeholder management

Benefits

  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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