← All roles

Channel Team Lead

Amazon· Operations, QC/Last Mile
Apply on company site
Hybrid (Mysore, Karnataka)Full-timePosted yesterday

About the role

Channel Team Lead for QC Operations responsible for launching and operating Quick Commerce sites with a focus on Last Mile On-road operations, partner management, and team leadership within Amazon’s QC Last Mile network in Karnataka.

Responsibilities

  • Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
  • Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
  • Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
  • Work on the ground to enable network with new product launches and partner with the operations and other teams.
  • Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
  • Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
  • Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
  • Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
  • Enhance Engagement with accounts to improve business and increase retention.
  • Drive stores against goals (Volume, FTR and other key metrics).
  • Handling day to day operational escalations and be available to round the clock to manage the issues.
  • Internal/External Stake holder management.
  • Support station operations and/or customer deliveries.

Qualifications

  • Bachelor Degree / MBA
  • Preferably from Sales/Telecom background
  • Advanced Excel and Communication skills
  • Operations/People Handling skills

Skills

Required:Leadership and people managementCommunicationCustomer service orientationAnalytical skills

Benefits

  • Inclusive culture supportive of disability accommodations during application and onboarding processes (as referenced in the description)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon