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Operations Manager

Amazon
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Madison, WI$91k - $136.5kPosted yesterday

About the role

External job description. Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, ensure safety, quality, attendance, and performance, and drive productivity and efficiency through data-driven decisions and analytical problem-solving to meet customer delivery promises.

Responsibilities

  • Support, mentor, and motivate your salaried and hourly workforce
  • Lead large-scope projects with site and regional impact
  • Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • Continuously climb and descend stairs (applies to sites with stairs)

Qualifications

  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • 1+ years of performance metrics, process improvement or lean techniques experience preferred

Benefits

  • Base salary with sign-on payments and restricted stock units (RSUs)
  • Health insurance (medical, dental, vision, prescription) and other life insurance options
  • 401(k) matching, paid time off, parental leave, and other benefits as described in Amazon Benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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