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Program Manager, ACES, OPTIMA, OPTIMA

Amazon· ADCI - Haryana - D50
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Bengaluru, Chennai, GurugramFull-timePosted yesterday

About the role

The OPTIMA team is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across multiple sites, focusing on improving operational efficiency and annotation quality, and contributing to CX improvements through cross-functional solutions and Lean/Six Sigma practices.

Responsibilities

  • Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe
  • Bring your expertise, problem solving skills, and creativity to add value to our team
  • Unify distributed efforts and own the plan to deliver quality outcomes for our customers
  • Work across orgs to ensure we continue integrating internal support capabilities with best-in-class customer experience as new services and features are launched
  • Manage programs to continuously improve our organizational efficiency
  • Promote the use of Lean and Six Sigma principles
  • Provide thought leadership and influence change at all levels of the organization
  • Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program work
  • Serve as process guardian in assigned process areas for the change management process
  • Partner with tech organization on business requirement documents (BRD)
  • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
  • Audits completed projects to verify sustained impact

Qualifications

  • Bachelor's degree
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
  • Lean Six Sigma Green Belt or Black Belt certification

Skills

Required:Process improvementProject managementLean Six Sigma
Last updated Oct 25, 2026. Interested? Apply on the company site.

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