← All roles

Delivery Station Customer Service Associate, DSL

Amazon
Apply on company site
Hybrid (Idaho Falls)$18.65/hr - $25.96/hrFull-TimePosted yesterday

About the role

Delivery Station Customer Service Associate at Amazon, providing in-station real-time support to ensure on-time package delivery and connecting customers with experts for accurate information, while upholding customer-centric service and company values.

Responsibilities

  • Communicating with customers directly in-person, via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to customer issues
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in variable/noisy environments with hearing protection provided
  • Work in environments with varying temperatures due to outside weather
  • Based at one of the last-mile delivery warehouses and coordinating with warehouse, delivery partners and customers
  • Informing delivery partners when customers reschedule deliveries
  • Resolving delivery issues promptly to ensure a great customer experience

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Familiarity with multiple web browsers, database searching and instant messenger tools

Skills

Required:Customer serviceMicrosoft OfficeCommunicationTime management

Benefits

  • Starting pay listed: 18.65 - 25.96 USD hourly (USA, Idaho Falls)
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching
  • Learn more about benefits at hiring.amazon.com/why-amazon/benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon