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Operations Manager

Amazon· Fulfillment & Operations Management
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USA, OH, West Jefferson$91k - $136.5kfull-timePosted yesterday

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, drive safety, quality, attendance, and performance, and use data-driven decisions to improve productivity and customer delivery. Responsibilities span coordinating with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives, while managing physical aspects of the role and site-specific workflows (First mile, Middle mile, Last mile).

Responsibilities

  • - Support, mentor, and motivate your salaried and hourly workforce
  • - Lead large-scope projects with site and regional impact
  • - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • - Manage safety, quality, productivity, and customer delivery promises
  • - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • - Stand/walk for up to 12 hours during shifts
  • - Work in an environment where the noise level varies and can be loud
  • - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • - Continuously climb and descend stairs (applies to sites with stairs)

Qualifications

  • - 3+ years of employee and performance management experience
  • - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • - 1+ years of performance metrics, process improvement or lean techniques experience (preferred)
  • - Experience managing a team of 2+ salaried employees and 70+ indirect employees (preferred)
  • - Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma (preferred)
  • - Demonstrated problem solving skills and analytical skills (preferred)
  • - Excellent customer service skills, communication skills and interpersonal skills (preferred)
  • - Track record of meeting or exceeding department performance goals (preferred)
  • - A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field (preferred)
  • - Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments (preferred)

Skills

Required:People managementProject leadershipForecasting and productivity planningSafety and quality managementCross-functional collaboration

Benefits

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
  • comprehensive benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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