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Senior Customer Success Manager, Canada Strategic Account Services

Amazon· Sales, Advertising, & Account Management
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Hybrid (Toronto, Canada)CA$79.8k - CA$133.2kFull-timePosted yesterday

About the role

Senior role in the Canada Strategic Account Services (SAS) Core organization focused on driving business growth and Seller satisfaction for large Sellers on the Amazon Canada Store through strategic insights and high operational standards. Responsible for building and executing joint business plans with Sellers, identifying growth opportunities across selection, merchandising, traffic, conversion, and operational improvements.

Responsibilities

  • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify hindrances to growth, assist with developing solutions, and testing.
  • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
  • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach.
  • Lead business strategy development and design long term account plans.
  • Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Qualifications

  • Experience with strong project management skills and the ability to thrive in a fast-paced environment
  • Experience in e-commerce, retail or advertising, or experience in sales/business development
  • Bachelor's degree or equivalent
  • Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
  • 5+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Skills

Required:Project managementData analysisStrategic account planningSeller relationship management

Benefits

  • health insurance (medical, dental, vision, prescription)
  • Registered Retirement Savings Plan (RRSP)
  • Deferred Profit Sharing Plan (DPSP)
  • paid time off
  • other resources to improve health and well-being
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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