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Senior BMS Specialist, Amazon Maintenance Operation Centre

Amazon· Fulfillment & Operations Management
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HyderabadFull-timePosted yesterday

About the role

Senior Building Management System (BMS) Specialist to join Amazon Maintenance Operation Centre, supporting one of the world’s largest BMS portfolios with strong technical BMS programming and HVAC understanding. Responsibilities include maintaining, enhancing, and optimizing BMS technologies and global support services, while ensuring 24/7 availability and compliance with change management.

Responsibilities

  • Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS.
  • ,
  • Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar.
  • Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.
  • Design, implement and manage BMS Standard Operating Procedures, Policies and Processes scalable globally.
  • Support the development and execute a comprehensive strategy for maintaining, improving, and expanding global support services.
  • Collaborate with WWRE, D&C, Sustainability, RME and other stakeholders to understand customer requirements and operational needs.
  • Uphold compliance with change management processes.
  • Establish and maintain relationships with internal stakeholders and vendors, ensuring a customer-centric approach.
  • Provide strategic insights and recommendations to management on BMS trends, issues, root causes, and emerging technologies.
  • Take ownership of BMS initiatives, documenting white papers, managing timelines and stakeholders.
  • Lead training sessions and development programs to enhance capability and technical skills of field RME teams and BMS Specialists.
  • Drive a culture of innovation, continuous improvement, and knowledge sharing.
  • Willing to work flexible shifts to provide 24/7 BMS support for global customers.

Qualifications

  • Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 5+ years of professional or military experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Ability to remotely troubleshoot BMS devices and communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP).
  • Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization.

Skills

Required:BMS programmingHVAC understandingRemote troubleshooting
Nice to have:Industrial control systemsTridium Niagara
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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