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Operations Manager

Amazon
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Euclid, OH$91k - $136.5kFull-timePosted yesterday

About the role

Leader of salaried and hourly teams in Amazon’s WW Operations network, responsible for safety, quality, attendance, and performance while driving productivity improvements through data-driven decisions and cross-functional collaboration to ensure on-time customer deliveries.

Responsibilities

  • Support, mentor, and motivate your salaried and hourly workforce
  • Lead large-scope projects with site and regional impact
  • Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment subject to variable temperatures and weather (delivery stations include outside loading departments)
  • Continuously climb and descend stairs (applies to sites with stairs)
  • Our fulfillment network launches new Operations sites every year, providing opportunities for professional growth
  • We hire Operations Managers based on location preference and current openings

Qualifications

  • 3+ years of employee and performance management experience
  • Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • 1+ years of performance metrics, process improvement or lean techniques experience
  • Experience managing a team of 2+ salaried employees and 70+ indirect employees
  • Experience scoping, leading, and implementing process improvements through Lean, Kaizen, and/or Six Sigma
  • Demonstrated problem solving and analytical skills
  • Excellent customer service, communication, and interpersonal skills
  • Track record of meeting or exceeding department performance goals
  • Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or related field
  • Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments

Skills

Required:People managementLean / process improvementProblem solving

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance with option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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