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Customer Service Team Manager

Amazon· Customer Service
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Medellinfull-timePosted yesterday

About the role

Leads and supports a team of 20 Customer Service Associates in Medellin, focusing on coaching, development, performance, engagement, scheduling, payroll, and ensuring world-class service aligned with Amazon principles and Contact Tenets.

Responsibilities

  • Lead and support a team of 20 Customer Service Associates
  • Coach and develop team members; manage performance and engagement
  • Identify coaching opportunities using qualitative and quantitative data
  • Own scheduling and payroll for associates; address issues affecting team satisfaction
  • Role model world-class customer service and handle customer contacts as needed
  • Communicate Amazon mission, vision, strategy, and business messages to the team
  • Facilitate team discussions; ensure professionalism and approachability
  • Review contacts to identify coaching opportunities; drive results and team engagement through insights

Qualifications

  • Leadership and people management experience in Customer Service or customer-facing roles
  • Fluent in English (speaking, writing, reading)
  • Experience with Microsoft Office, especially Excel
  • Based in Medellin

Skills

Required:Leadership and people managementCoachingCommunication

Benefits

  • Not specified in the description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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