← All roles

Sr. Customer Success Specialist, Applied AI, AWS WWSO CDS

Amazon· Business & Merchant Development
Apply on company site
Hybrid (Boston, MA), Hybrid (Seattle, WA), Hybrid (New York, NY), Hybrid (East Palo Alto, CA), Hybrid (San Francisco, CA)$176.6k - $239kFull-timePosted 2d ago

About the role

Senior customer success role within AWS Specialist and Partner Organization (ASP) focusing on Communication Developer Services (CDS), End User Messaging and Amazon SES, with an Applied AI emphasis. The role is a strategic advisor driving onboarding, adoption, expansion, and retention of CDS services across a portfolio of strategic customers, coordinating cross-functional teams and partners to enable AI-driven, multi-channel communications at scale.

Responsibilities

  • Serve as the primary point of contact for a portfolio of strategic customer accounts, acting as a strategic advisor and driving enterprise-wide adoption of CDS services.
  • Own onboarding and ramp. Drive time-to-first-value, remove blockers, and coordinate with Solutions Architects and support to production.
  • Own the expand & churn motion. Monitor customer health and adoption, forecast usage, identify growth opportunities, and address at-risk accounts while meeting revenue and retention targets.
  • Guide customers adopting conversational and agentic-AI communication patterns, applying AI-driven engagement responsibly on CDS channels.
  • Build repeatable, scalable assets such as playbooks, best-practices, and reusable programs for cross-account adoption patterns.
  • Deliver presentations, product demos, sample solutions, events, and discussions to enable customer success.
  • Build customer skills and proficiency with CDS (deliverability, compliance, and multi-channel best practices).
  • Engage with senior stakeholders to understand the value proposition of CDS and uncover new areas of business value.
  • Develop account plans with field teams, and work with partners and ISVs to extend reach and drive adoption of AWS solutions.

Qualifications

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  • Bachelor's degree in science, technology, engineering, math, business or equivalent
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Skills

Required:Customer success / program managementSolution architecture collaborationCommunication Developer Services (CDS) knowledge

Benefits

  • Health insurance (medical, dental, vision, prescription) and optional supplemental life plans
  • 401(k) matching
  • Paid time off
  • Parental leave
  • EAP, Mental Health Support, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
  • Sign-on payments and restricted stock units (RSUs) included in compensation package
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon