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Reconciliation Specialist, Benefits Experience and Technology Service Excellence

Amazon· Human Resources
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Hybrid (Hyderabad)Full-timePosted yesterday

About the role

Join Amazon's HR team as a Reconciliation Specialist focused on global Benefits Administration Operations with emphasis on equity-stock compensation, health, and retirement programs. Responsible for end-to-end reconciliations, data accuracy, process improvements, and stakeholder/vendor collaboration to ensure benefits programs are administered in compliance and operationally efficient.

Responsibilities

  • Review and Audit reports related to Employee Stock Plan/Health/Pension benefits and ensure there are no discrepancies.
  • Manage program stakeholders to ensure administration of the benefit program is operationalized
  • Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided.
  • Making sure all assigned processes are completed in time as per SLA.
  • Participates in cross-functional process improvement initiatives.
  • Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
  • Creates standard operating procedures (SOPs), process maps, SIPOC
  • Investigates discrepancies, finds and implements solutions.
  • Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies
  • Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.
  • Reconciliation & Audit Execution: Perform end-to-end reconciliations for assigned countries and benefit programs (payroll, provider, invoice, contributions) accurately and within SLA
  • Compare data across systems (benefits platform, HR systems, vendor files) to identify discrepancies and pre-defects
  • Conduct audits to validate data accuracy and completeness before finalization
  • Correct identified defects and ensure records are updated accurately in downstream systems
  • Data Accuracy & Metrics: Maintain accurate volume and pre-defect accuracy metrics for assigned processes
  • Update weekly/monthly metrics on time and ensure correctness before submission
  • Flag anomalies or recurring discrepancies to the Senior Specialist / Manager
  • Issue Resolution & Escalation: Investigate reconciliation discrepancies and perform root cause analysis
  • Resolve issues within defined guidelines; escalate complex or high-impact issues promptly
  • Track and close assigned action items (including Asana tasks) within agreed timelines
  • Stakeholder Communication: Communicate clearly with internal partner teams and vendors on reconciliation status and findings
  • Respond to queries accurately and within SLA
  • Provide timely updates on assigned deliverables in team huddles and trackers
  • Process Adherence & Documentation: Follow established SOPs and quality checkpoints consistently
  • Maintain and update process documentation for assigned reconciliations
  • Contribute suggestions for process improvements within own scope

Qualifications

  • 4+ years of human resources experience
  • Experience in Excel with advanced proficiency (pivots, lookups, etc.)
  • Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
  • Experience effectively communicating complex concepts through written and verbal communication
  • Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
  • 4+ years of experience in reconciliation, audit, payroll, benefits operations, or a related data-driven operations function
  • Demonstrated ability to work with data sets, identify discrepancies, and perform basic root cause analysis

Skills

Required:Data reconciliationData analysis
Nice to have:Process improvement

Benefits

  • Not specified in the description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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