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Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

Amazon· Last Mile Analytics & Quality
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HyderabadFull-timePosted 2d ago

About the role

The Last Mile Analytics & Quality Team seeks a Quality Associate to serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Role involves quick learning, multi-tasking, and coordinating with multiple stakeholders to resolve production issues affecting customer experience.

Responsibilities

  • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
  • Investigate images/videos and provide recommended actions in accordance with SOPs.
  • Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
  • Identify patterns emerging from audits and contribute to process/program improvements.
  • Provide timely responses to stakeholders on related tasks as per SOP and SLA.
  • Systematically escalate problems to relevant owners/teams according to pre-determined processes.
  • Maintain records of day-to-day work by updating trackers or workflow tools.
  • Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
  • Understand performance metrics and leverage them to drive business goals.
  • Work in a collaborative environment and contribute to the growth of the respective team/program.
  • Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
  • Be flexible to work on multiple programs as per business requirements.

Qualifications

  • Bachelor's degree
  • Experience communicating with managers and associates at all levels
  • Speak, write, and read fluently in English, and have the ability to take direction in English

Skills

Required:SOP adherenceInformation gathering & analysisCommunicationIssue escalationRecord keeping

Benefits

  • Not specified in description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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