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Support Engineer - French, Amazon Leo Enterprise Customer Support

Amazon· Operations IT & Support Engineering
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About the role

Support Engineer for Amazon Leo SATCOM enterprise customer support, 2-language requirement (English and French), onsite role with rotating shifts, focusing on advanced technical troubleshooting, case resolution, and knowledge base development for satellite network issues.

Responsibilities

  • Handle escalated satellite network cases involving service degradation
  • Analyze performance data (latency, jitter, packet loss) and system configurations to restore service levels
  • Diagnose complex problems, drive technical cases to resolution
  • Develop and document technical solutions; contribute to knowledge base
  • Provide advanced technical guidance to customers and internal teams
  • Monitor tools support; focus on complex problem resolution and customer satisfaction
  • Work in rotating shift schedules and variable days off
  • Collaborate with cross-functional teams to solve challenging network issues

Qualifications

  • Speak, write, and read fluently in French
  • Experience in network and operating system support
  • Background in L3 NOC operations with emergency response and on-call support
  • Hands-on experience in network design, protocols and troubleshooting tools (TCP/IP, BGP, SD-WAN, MPLS, DNS, DHCP, HTTPS, tcpdump, traceroute, mtr, etc.)

Skills

Required:French language proficiencyFrench and English bilingual communicationNetwork and OS supportL3 NOC operationsNetwork troubleshooting tools

Benefits

  • Not explicitly listed in the description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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