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FBA Operations Lead, IN FBA

Amazon· Corporate Operations
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Hybrid (Bengaluru)Full-timePosted yesterday

About the role

Amazon.in’s Fulfillment by Amazon (FBA) team seeks a data-driven investigator to drive investigation of key processes and defects, perform data analysis, and support both Merchant and Customer experience. Based in Bangalore, the role focuses on operational excellence, system support, and process/design across the FBA program to deliver a great customer experience.

Responsibilities

  • Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
  • Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues
  • Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
  • Report metrics related to the program and draw insights on key patterns/ problems

Qualifications

  • 1+ years of data-driven business operations processes experience
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel

Skills

Required:Strong business communicationMS OfficeData analysis and troubleshootingCatalog knowledgeCommunication with internal/external customers
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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